Your privacy.

Effective date: November 2026

Overview

This Privacy Policy explains how Citizen Pass Australia ("the app," "we," or "us") handles information when you use the app.

We are committed to protecting your privacy. The app is designed to be used without creating an account and without collecting personal information, except where necessary to operate and improve the app.

Information We Collect

1. Information You Provide

We do not require you to submit personal information to use the app.

If you contact us via a contact form or email, we may receive:

• Your email address
• The content of your message

This information is used only to respond to your inquiry.

2. Automatically Collected Information

The app may collect limited, non-identifying information such as:

• App usage events
• Device type and operating system
• Crash or performance data

This data is used solely to improve app stability and user experience.

3. Analytics

The app uses analytics tools to help us understand usage patterns:

• Third-party services may collect anonymized or aggregated data
• This may include device identifiers or usage patterns
• We do not receive information that directly identifies you

Third-party services are subject to their own privacy policies.

How We Use Information

We use information only to:

• Operate and maintain the app
• Improve functionality and performance
• Respond to user inquiries
• Comply with legal obligations

We do not sell personal information.

Data Sharing

We do not share personal information except:

• With service providers that support app functionality (analytics, hosting)
• When required by law

All such providers are required to handle data in accordance with applicable privacy laws.

Children's Privacy

This app is intended for general educational use.

• We do not knowingly collect personal information from children under 13
• If you believe a child has provided personal information, contact us and we will delete it

Data Retention

We retain information only for as long as necessary to:

• Provide the app
• Respond to inquiries
• Meet legal or operational requirements

Your Rights

Depending on your location, you may have rights regarding your information, including:

• Requesting access
• Requesting deletion
• Requesting clarification about data use

You can exercise these rights by contacting us.

Sunny, the AI Study Coach

Where Sunny, our AI study coach, is available in the app, using it is optional. When you use it, the app sends Sunny your messages (typed, or turned into text by your device if you speak), the screen or practice question you asked from, your state or territory, test date and study settings, a short summary of your progress, your plan, and a random identifier. Sunny never receives your email address or payment details.

Sunny's replies are written by Claude, an AI model made by Anthropic, which processes your messages as our service provider in the United States. Your Sunny data therefore leaves Australia and is handled in the United States; under the Australian Privacy Principles we remain responsible for how it is handled. Under its commercial terms, Anthropic does not train its models on your messages and keeps them only for a limited time. We never use Sunny conversations to train AI models or for advertising.

Your conversations are kept on our servers (Google Cloud) so you can return to them, and are deleted automatically 12 months after their last message, or right away when you delete one in Sunny. The quality log we review to fix mistakes carries no name or email address and is deleted after 90 days. Your Sunny study profile and My path progress are deleted automatically 24 months after you last use Sunny. To have all of your Sunny data deleted, write to [email protected].

Please do not enter personal information in Sunny, such as your full name, address, phone number or immigration file number. It does not need them and never asks for them. Sunny shows no ads, and every reply can be reported.

Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be reflected on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].